Shipping Policy

📦 Indriya Oils – Shipping Policy

At Indriya Oils, we ensure that your favourite wood-pressed, chemical-free oils reach you safely and on time. Our goal is to provide a seamless, transparent, and reliable shipping experience across India.

1. Shipping Locations

We currently ship across all major cities and towns in India.
If your pin code is not serviceable, our team will contact you immediately to arrange the best possible solution.

2. Order Processing Time

  • Orders are processed within 24–48 hours (excluding Sundays & public holidays).
  • Fresh batches are packed on order to maintain the purity and aroma of our wood-pressed oils.
  • During high-volume periods, processing may take slightly longer, but we always strive to dispatch at the earliest.

3. Delivery Time

Delivery timelines depend on your location:

  • Mumbai / Maharashtra: 2–4 business days
  • Metro Cities: 4–7 business days
  • Rest of India: 5–10 business days

You will receive a tracking link once your order is dispatched.

4. Shipping Charges

  • Free shipping on orders above ₹999
  • For orders below ₹999, a flat shipping rate of ₹79–₹99 applies depending on your pin code.

(You can adjust these amounts anytime based on your business model.)

5. Order Tracking

Once shipped, you will receive
✔ SMS & Email confirmation
✔ Tracking link to follow your package in real-time

If you need help tracking, our support team is always available.

6. Packaging & Safety

  • All oils are packed in leak-proof, tamper-proof, food-grade containers.
  • Extra cushioning is added to ensure bottles reach you safely.
  • Every bottle is sealed fresh to maintain quality and hygiene.

7. Delayed / Lost Shipments

If your order is delayed beyond the promised delivery window:

  • We will follow up with the courier partner,
  • Provide updates,
  • And ensure a replacement or refund in case a package is lost.

Your satisfaction is our priority.

8. Wrong Address or Failed Delivery

If a delivery fails due to an incorrect address or repeated failed attempts:

  • The courier may return the package to us.
  • In such cases, re-shipping charges may apply.

Please double-check your address before confirming your order.

9. International Shipping

Currently, we do not ship internationally, but we aim to expand soon.

10. Customer Support

For any shipping-related queries:
📧 support@indriya.online
📞 [Add your business number]
Available Mon–Sat (10 AM – 6 PM)